Vacant job

Tarkett operates in both production and sales of flooring in over 100 different countries and is characterized by strong industrial entrepreneurship and a burning interest in all types of flooring materials. You will get to work with a cheerful and close-knit group in open and pleasant premises in the Umestan business park. We believe that when you thrive in your work environment, you learn more and achieve further, which contributes to innovation and results while we together succeed in providing the best possible service to our customers.

As a Customer Service Representative at Tarkett, you are a key person in contact with our customers. You will handle order placement, deliveries, complaints, and customer inquiries via phone, email, EDI, and web channels. The role also involves administration related to customer data and business systems. You will work with both corporate and private customers. You will be part of a positive and collaborative team in our modern premises in the Umestan business park. We offer an introduction tailored to your needs to help you quickly get into the role and thrive in your new work environment.

Location: Umeå
Scope: Full-time
Start: By agreement

• Manage orders, deliveries, and complaints
• Provide support to customers and colleagues regarding our products and services
• Administer and update customer information

We are looking for someone who loves to provide good service and thrives in a varied and customer-facing role. You are confident, self-driven, and see solutions rather than problems. To succeed with us, you need to be curious, analytical, attentive, and have good communication skills.

• At least a high school education
• Experience in customer service, sales, or support
• Good knowledge of Swedish and English, both spoken and written
• Familiarity with Office Suite and digital tools

• Experience in e-commerce, digital communication, or SAP
• Knowledge of the Consumer Services Act, Consumer Purchase Act, or ABM07

Tarkett is a global leader in sustainable and innovative flooring solutions. With operations in over 100 countries and more than 140 years of experience, we offer products that combine functionality, design, and environmental responsibility. In Sweden, we have both production and sales, and we are proud to combine global expertise with local presence. With us, you work in a company with strong entrepreneurship and great commitment – to customers, to quality, and to the future.

In this recruitment, we are collaborating with OnePartnerGroup. For questions and similar inquiries, please contact Björn Edberg.

We review applications continuously and will get back to you as soon as we can. Selection and interviews are conducted on an ongoing basis, with the aim of starting employment no later than the beginning of September. In the recruitment process, you will meet both your immediate manager and colleagues to get a clear picture of the role and the team.

In this process, we work with ongoing selection and appointment, which means that the position may be filled before the application deadline. Once you have shown your interest, we will match your application with the position and contact you via email or phone for feedback. The process will then include selection through interviews, reference checks, and background checks for candidates who match the job requirements and proceed to the next steps. It is important for us to hear about your experience when you have applied for a position with us. Therefore, we will send out a short survey when you have applied for the position and when the process is completed.

Regarding applications, they should be submitted via the advertisement on OnePartnerGroup's website, as we do not handle applications via email due to GDPR.

Welcome with your application!